Rules for helpers.

Article 1 — Definitions

See definitions in the Customer Terms & Conditions, Article 1. Additional:

• Helper: an adult natural person, residing in Belgium, who offers services via the Platform under the Belgian collaborative economy regime (RD 12 January 2015).
• Compensation: the net amount the Helper receives after withholdings and Fiksit service fee.
• Fiksit service fee: percentage that Fiksit retains for use of the Platform.
• Collaborative economy regime: legal framework for income from the collaborative economy (art. 90, 1°ter ITC '92), with 10.7% final withholding tax up to an annual maximum of €7,460 (indexed, 2026).

Article 2 — Scope + status

2.1 Acceptance

These terms apply to any use of the Platform as Helper. By having your helper application approved you accept these terms integrally.

2.2 Independent status

You work as an independent service provider in the collaborative economy regime. There is no employment contract between you and Fiksit, nor between you and the Customer. You are not subordinate to Fiksit or Customer; you carry out jobs in full autonomy.

2.3 Collaborative economy or self-employed PRO

• Standard: collaborative economy regime (10.7% final withholding up to €7,460/year)
• Upon exceeding €7,460/year: automatic switch to self-employed status (primary or supplementary). You are responsible for self-employed registration and VAT registration if applicable.

Fiksit will warn you when you reach 80% of the annual ceiling so you can decide in time.

Article 3 — Application and approval

3.1 Requirements

• At least 18 years old
• Belgian residence
• Valid ID card (verified via itsme)
• IBAN account in own name
• Criminal record free of serious offences (self-declaration + sample check)
• Mastery of at least one Fiksit working language (NL/FR/EN)
• Smartphone with the Fiksit app

3.2 Approval process

1. Registration in the app: identity + evidence + zone choice + service choice
2. itsme verification
3. Photo + short text about your experience
4. Mandatory training module + quiz per selected service category. Passing the quiz is a condition for activation.
5. Manual review by the Fiksit team (5 business days)
6. On approval: account status active, can accept jobs

Fiksit may refuse an application without motivation and without appeal. On suspicion of identity fraud, a complaint is filed.

3.3 Training module

Before you can be active on the Platform you mandatorily go through a training module per service category (cleaning / garden / moving):

• Theory on safe working and quality standards
• Prohibited tasks (see art. 8) — what you may refuse
• Practical tips per category
• Final quiz: ≥ 80% correct required to pass

On failure you can retake the quiz unlimited times. The training module is refreshed annually and you must complete the update to remain active.

3.4 Helper zones and services

You choose yourself in which zones (postal codes) and which services you are available. Changes are possible at any time via helper settings.

Article 4 — Accepting and executing jobs

4.1 Push offer

Fiksit uses a cascading dispatch system: new jobs are first sent to the top-3 best-match helpers, then top-5, then top-10, then all eligible helpers. There is no obligation to accept.

4.2 Acceptance

The first helper who accepts wins the job. You commit to executing the job on time and correctly.

4.3 Execution

• Arrival tolerance: 15 minutes relative to the scheduled time slot. On delay — immediate contact via the app.
• GPS check-in: confirm in the app on arrival. GPS verification within 200m radius of the indicated address is required. No remote check-in possible.
• Pre-photo: take photos of the starting situation on arrival (mandatory for cleaning + garden)
• Work according to agreement: time and scope as agreed
• Communicate: via the in-app chat, not via private channels
• GPS check-out: at completion (before you leave, not after). Insurance is only active between check-in and check-out.
• Post-photo: proof of delivered work (mandatory for cleaning + garden)
• App checklist: complete + tick off before check-out

4.4 Cancellation by the Helper

• From 24h before scheduled time cancellations are possible, but count toward your acceptance rate (can hurt ranking).
• Less than 4h before scheduled time: counts as no-show, sanction per art. 9.

4.5 Extension during job

If more time than estimated is needed: request Customer approval via chat, then enter extra time before check-out. The system automatically calculates the extra compensation (within the Customer-authorised maximum + accepted extension).

4.6 Prohibited tasks — refusing is your right AND duty

The following tasks are out of scope of the Fiksit platform. You may never execute them, even if the Customer insists:

On refusing a prohibited task:

1. Stop the assignment immediately
2. Report it in the app via the "scope notification" button
3. You are fully protected by Fiksit — no sanction, no rating impact
4. The Customer receives no refund for the part already worked
5. Fiksit investigates the report and can sanction or warn the Customer

When in doubt: use the "ask advice" button in the app. The Fiksit support team responds within 30 min during business hours.

Article 5 — Payment and compensation

5.1 Compensation — pilot 2026-2027 (no commission)

During the pilot phase, Fiksit withholds no commission on your compensation. The Platform is financed via the €2.99 starting fee that the customer pays on top of your hourly rate.

Hourly rate per service (pilot):

• Cleaning: €14/h gross
• Garden: €15/h gross
• Moving: €16/h gross

Calculation per job (pilot):

Customer pays              = hourly rate × time + €2.99 starting fee (goes to Fiksit)
Helper gross compensation  = hourly rate × time  (full 100%, no commission)
Helper net compensation    = gross × (1 - 0.107)  if collaborative economy status applies
   ↑ 10.7% final withholding goes to Belgian Tax Authority

Example: 2h cleaning at €14/h = €28 gross → €25.00 net after 10.7% withholding.

After completion and approval of the job (48h dispute window) your compensation is paid out.

5.2 Payout

Payout happens via Stripe Connect directly to your IBAN. Frequency: weekly, every Friday, for all jobs whose dispute window has expired.

5.3 Final withholding (collaborative economy status)

The 10.7% withholding goes directly to the Belgian Tax Authority. You no longer have to declare it in your tax return. You annually receive a tax fiche 281.29 from Fiksit with an overview of all compensations — automatically delivered before 28 February of the following year.

Annual collaborative economy ceiling 2026: €7,890 gross (combined over ALL recognised collaborative economy platforms, not only Fiksit). Above this ceiling you are obliged to switch to self-employed status (primary or supplementary).

Important about ceiling and other platforms: the ceiling applies to all your collaborative economy income combined — so also via Ring Twice, Helpper, or other recognised platforms. Fiksit can only monitor your own income — you are responsible for tracking across all platforms.

Fiksit warning system:

• At 80% of the ceiling (€6,312): automatic warning via app + e-mail
• At 100% of the ceiling (€7,890): account status changes to paused until you upload a business number as self-employed (primary or supplementary)
• Further income via Fiksit is then subject to standard self-employed taxation (VAT + social contributions + personal income tax), no longer the collaborative economy regulation

5.4 DAC7 reporting (from 2027)

From 2027 Fiksit is obliged to report your income via the collaborative economy to the Belgian tax authority under DAC7 (EU 2021/514). You receive a DAC7 overview annually.

5.5 Helper PRO (future, not for v1)

Placeholder for optional PRO formula for helpers who want to work above the ceiling — elaboration in v2 of these terms.

Article 6 — Fiksit fee

6.1 Pilot 2026-2027 — no commission

During the pilot phase, Fiksit withholds no commission on your hourly rate. The Platform is financed via the €2.99 starting fee that the customer pays on top of your fee. You receive 100% of the agreed hourly rate × time, minus the legal 10.7% collaborative economy withholding.

Reason: in this phase we opt for maximum market penetration and helper attraction. No commission = better hourly rates for you + easier acquisition for the Platform.

6.2 From 2028 — commission activation

Once Fiksit exceeds the small business ceiling (€25,000 turnover/year) or from 2028 (whichever comes first), a commission of initially 10% on the helper hourly rate is activated.

Example: at €14/h helper rate, Fiksit receives €1.40/h commission. Helper retains €12.60/h gross.

Helpers are informed at least 60 days in advance via app notification and e-mail. On activation, the commission appears transparently in your dashboard and your individual invoice per job.

6.3 Future tier models

In time, Fiksit may introduce a tier-based commission based on helper rating and number of completed jobs. Indicative model (not yet active):

Each change requires 60 days notification.

Article 7 — Insurance

During each job you are covered by the collective liability + execution damages policy with Ethias (taken out by Fiksit):

• Liability execution: damage to third parties during the job (deductible €250 per case, charged to Fiksit)
• Bodily injury Helper: medical costs up to legal ceiling
• Material damage to customer property: up to €15,000 per incident

Not covered:

• Intentional damage by Helper
• Damage outside the scheduled job time
• Theft by Helper

Damage declaration: within 24h via info@fiksit.app with photos. Fiksit handles the Ethias file.

Article 8 — Reviews + ranking

8.1 Review

After each job the Customer gives a rating (1-5 stars) + text.

8.2 Ranking

Your ranking in the dispatch system depends on:

• Rating (weight: rating × 10)
• Number of completed jobs (max 50, +1pt each)
• Specialty experience (jobs in same service, max 20 × 1.5)
• Distance (max +100pt at <3km, linearly decreasing)
• Acceptance rate (% of push offers accepted, max +50pt)
• Response time (speed of acceptance, max +30pt)
• Recent activity (last active, max +20pt)

Low acceptance or poor ratings = lower ranking = fewer push offers.

8.3 Suspension for low performance

With rating < 4.0 over 10+ jobs, or more than 3 no-shows within 30 days: status changes to paused and Fiksit team contacts for coaching or permanent exclusion.

Article 9 — Sanctions and exclusion

9.1 Minor breaches (warning)

• Late arrival without notice (10-30 min)
• Not uploading photos
• Impolite tone in chat

9.2 Serious breaches (temporary suspension 1-30 days)

• No-show (no arrival, no notice)
• Request to customer for cash/off-platform payment
• Discriminatory or sexually inappropriate language
• Incomplete or poorly executed job without explanation
• Exchanging personal contact details in chat (other than via Fiksit-allowed functions)

9.3 Immediate permanent exclusion

• Fraud (false identity, fake photos, fake reviews)
• Theft from customer home
• Violence, intimidation or sexually inappropriate behaviour
• Working before or outside Platform after contact via Platform (money laundering risk)
• Concealing criminal convictions
• Breach of Customer privacy (leaking photos, etc.)

In serious cases a complaint is filed with police/justice.

Article 10 — Helper obligations

You undertake to:

• Treat Customers honestly, politely and professionally
• Respect agreements regarding time, scope and service
• Keep your profile up to date (photo, services, zones, availability)
• Not store or transmit personal data of Customers
• Keep all communication within the Platform until after the job
• Inform Fiksit immediately on identity theft or account compromise
• Comply with your tax and social obligations (when exceeding collaborative economy ceiling)

Article 11 — Intellectual property

You allow Fiksit to use your name, profile picture, reviews and experience on the Platform and in marketing material (anonymously or with explicit consent for identifiable use). You can withdraw this consent via your profile settings, with effect for the future.

Article 12 — Termination

12.1 By the Helper

You can deactivate your account at any time via your profile settings. Ongoing jobs must be completed. Payouts remain guaranteed.

12.2 By Fiksit

Fiksit may suspend or terminate your account per art. 9. On permanent exclusion for fraud or serious facts: outstanding amounts may be withheld to cover damages.

Article 13 — Liability + insurance

13.1 Helper liable

For damage by gross fault, intent or gross negligence falling outside the Ethias coverage, you are personally liable.

13.2 Fiksit not liable

Fiksit acts as intermediary (see Customer T&C art. 3). Fiksit is not your employer and bears no liability for job execution, except for what the Ethias policy covers.

Article 14 — Disputes

Dispute between Helper and Customer: dispute procedure via Fiksit support within 48h after completion.

Dispute between Helper and Fiksit: see Customer T&C art. 13 — Brussels courts, Belgian law.

Article 15 — Final provisions

Same as Customer T&C art. 15 (nullity, no waiver, transfer, languages).

Version history

• v1.0 (11 May 2026): first version, drafted by Sam Knaepen